Quality is defined as “the standard of something as measured against other things of a similar kind; the degree of excellence of something”. How do we measure that excellence? What makes a product or service excellent? This can vary between different products, services, and people.
We want to do more than deliver high quality, competitively-priced products and services that meet our customer’s specifications. We want to WOW our customers with a degree of excellence that cannot be matched by our competitors. Timco Rubber Products wants to give you the total package of quality parts with customer service that makes your job easier.
Our Quality department gets involved in the beginning stages of a new product. They work closely with our Project Manager’s to make sure our customer’s questions are answered. An Assistant Project Manager is assigned and as a team they work together with the customer to make sure new projects are off and running without a hitch.
This is one of the many things that sets Timco Rubber Products apart from our competitors. Our team approach looks at a new project from all angles to make sure all risks are addressed. This synergy brings projects to life much quicker by addressing issues from the quality, purchasing, engineering, and quoting during the development stage.
By doing our homework up front and working closely with our customers as a team we are able to deliver more than quality parts. We have the ability to WOW our customer with the whole package. Quality is so much more than meeting a standard, it is exceeding that standard in every way possible.
